FAQ

What size cloth mask do I need?

The adult size is designed to fit an average size adult face. The large-x large adult size will accommodate those with a larger face, facial hair or for a looser fit. The ear loops and nose wire can be adjusted for a tighter fit. 

Are the cloth masks machine washable?

Yes absolutely! Cloth masks are machine washable on a hot setting and whilst they can go in the dryer, I would recommend air drying them in the sunshine. All fabric has been pre-washed.

How much is shipping for masks?

Shipping is $8.95 flat rate and includes tracking. If you are local to Pymble and would like to collect your order, please send me a message and I can give you a code to remove the shipping costs or I can also reimburse your shipping costs.

What if an item I would like to purchase is out of stock?

Whilst Emmies Room will make every effort to keep stock levels up, I do change our designs with the seasons and sell out on some items quickly. Send a message via the CONTACT page if you would like to order an out of stock item and I will let you know when they will be available again.

I accidentally ordered the wrong thing?

Just send a note via the CONTACT tab and I can easily make the adjustment for you if it’s within 12 hours of placing your order.

Send a note via the CONTACT tab and I can try and source the fabric or style you are looking for.

How long will my mask order take?

Due to demand, all orders will be made and posted within 3-5 business days excluding postage times. 

I’m in a rush and need my order ASAP

Feel free to message me via the CONTACT tab if you need your order quickly. I am also able to send packages express post which may incur an additional fee. I will communicate all of these details for your approval before we proceed.

I live locally to Pymble and would like to arrange to pick up my order directly, but it seems to add postage automatically. 

Please send us a CONTACT message and we can provide you with a code to remove the shipping or credit the postage costs back into your account. 

Can I copy anything from your website?

All content on the Emmies Room website including images, descriptions, pricing etc. may not be copied or used without written consent.

Do you provide gift wrapping?

All our products come beautifully packaged free of charge. If you would your order sent directly to someone else and include a note, just send  a message via the CONTACT page and I will happily do this for you.

I accidentally provided my wrong shipping address. How can I change this?

If an item hasn't yet been shipped, I am happy to change the address. If it has already been shipped, you will be responsible for the added shipping charges if the item is returned to me.

What is the Emmies Room returns policy?

Your satisfaction is my first priority. I take pride in all my handmade items. I only accept exchanges or returns on the basis that the item is faulty. All sales are final but if you are truly unhappy with a purchase then please send me a friendly message and we can work it out. This will be done on a case by case basis as long as it’s within 5 business days of receipt of purchase and in its original condition. (Not washed or used). All shipping will be at the expense of the buyer. Emmies Room will cover return postage costs associated with faulty items only.

All products are handmade and no two products will be identical. Please note that I take great care in describing and visually representing our products accurately however there may be slight variations on fabric placement, colour and dimensions. PLEASE NOTE THERE ARE NO RETURNS ON FACE MASKS.

Disclaimer

Please remember that Children must be supervised at all times when using our products. It is not recommended that you leave children with a mask on without constant supervision.